Refund policy

At Gangi, Valerio, we place great importance on protecting the privacy of our visitors and customers. This privacy policy explains how we collect, use, and protect your personal information.

1. Introduction

The privacy of visitors to our website is very important to us, and we are committed to safeguarding it. This policy explains what we do with your personal information. By consenting to the use of cookies in accordance with the terms of this policy when you first visit our website, you allow us to use cookies each time you visit our website.

2. Types of Data Collected

If you visit our website, the following data may be collected, stored, and used:

  • Information about your computer, including your IP address, geographical location, phone number, browser type and version, and operating system used.
  • Information regarding the number of visits and your use of this website, including referral source, visit duration, pages viewed, and website navigation paths.
  • Information you enter when registering on our website, such as your email address.
  • Information you enter when filling out a contact form, communicating via chat with our teams, requesting a callback, or making an appointment. (Information required to complete the requested interaction: Name, First Name, phone number, email address, date of birth, gender, details of the request, etc.)
  • Information you enter to subscribe to our emails and/or newsletters.
  • Information you post on our website with the intention of publishing on the internet (posting comments).
  • Any other personal information you send to us.

3. Use of Personal Data

Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website. We may use your personal information for the following purposes:

  • Administering our website and business.
  • Personalizing our website for you.
  • Enabling your use of the services available on our website.
  • Providing the services requested through our website.
  • Sending you commercial and/or marketing communications.
  • Sending you email notifications you have specifically requested.
  • Sending you our newsletter by email if you have subscribed to it (you can unsubscribe at any time).
  • Handling inquiries and complaints made by or about you relating to our website.
  • Keeping our website secure and preventing fraud.
  • Verifying compliance with the terms governing the use of our website services.
  • Organizing contests.
  • Handling requests for access, rectification, opposition.
  • Other specific uses mentioned on our website.

We will not, without your explicit consent, provide your personal information to any third party for their direct marketing or the direct marketing of any other third party.

4. Disclosure of Personal Information

We may disclose your personal information to our employees or officers, insurers, professional advisors, agents, suppliers, or subcontractors as reasonably necessary for the purposes set out in this policy. However, we reserve the right to use your personal data or make it public if required by law, if it is necessary to preserve the integrity of the website, to respond to your request, or to cooperate in a legal proceeding or public interest matter. Except as provided in this policy, we will not provide your personal information to third parties.

5. Use of Cookies

1. Cookie Retention Period

We use cookies to ensure you have the best experience on our site. Google Analytics: These cookies collect anonymous information about how you use our website as a visitor. The goal is to improve our website and better tailor it to visitor needs. We do not collect personal data. Retention period: 38 months.

2. Purpose of Cookies

Cookies may be used for statistical purposes, particularly to optimize the services provided to the User, based on the processing of information regarding access frequency, page customization, operations performed, and information consulted. You are informed that the publisher of this website may place cookies on your device. The cookie records information relating to navigation on the service (the pages you viewed, the date and time of consultation...) which we may read during your subsequent visits.

3. User's Right to Refuse Cookies

You acknowledge that you have been informed that the Publisher of this website may use cookies. If you do not want cookies to be used on your device, most browsers allow you to disable cookies through the settings options.

6. Retention of Technical Data

1. Retention Period of Technical Data

Technical data is retained for the time strictly necessary to achieve the purposes set out above.

7. Retention Period of Personal Data and Anonymization

1. Retention of Data during the Contractual Relationship

Personal data processed is not retained beyond the time necessary to fulfill the obligations defined at the time of contract conclusion or the predefined duration of the contractual relationship.

2. Retention of Anonymized Data beyond the Contractual Relationship / after Account Deletion

We retain personal data for the time strictly necessary to achieve the purposes described in this privacy policy. Beyond this period, it will be anonymized and retained for exclusively statistical purposes and will not be subject to any exploitation, of any kind whatsoever.

3. Deletion of Data after Account Deletion

Data purging mechanisms are implemented to ensure effective deletion as soon as the retention or archiving period necessary for the accomplishment of the determined or imposed purposes is reached. You also have the right to delete your data, which you can exercise at any time by contacting the Publisher of this website.

8. Changes to this Privacy Policy

We may update this policy from time to time by publishing a new version on our website.

9. User Notification in Case of Security Breach

We are committed to implementing all appropriate technical and organizational measures to ensure a level of security appropriate to the risks of accidental, unauthorized, or illegal access, disclosure, alteration, loss, or destruction of personal data concerning you. In the event that we become aware of illegal access to the personal data concerning you stored on our servers or those of our service providers, or unauthorized access resulting in the realization of the risks identified above, we commit to:

  • Notify you of the incident as soon as possible;
  • Examine the causes of the incident and inform you;
  • Take necessary measures within reason to mitigate any negative effects and harm that may result from the incident.

10. Limitation of Liability

In no event shall the commitments defined in the points above relating to notification in the event of a security breach be construed as an admission of fault or liability with respect to the occurrence of the incident in question.

11. Access and Portability of Data

At any time, you may request access to your personal data, and you also have the right to rectification, modification, or deletion of your data. A copy of your data may also be provided to you. This data must be provided in an open and easily reusable format.

12. Advance Information before Merger / Acquisition

In the event that we participate in a merger, acquisition, or any other form of asset transfer, we commit to ensuring the confidentiality of your personal data and to informing you before it is transferred or subject to new privacy policies.

13. Complaint

You have the right to lodge a complaint with the Data Protection Authority: https://www.autoriteprotectiondonnees.be/